Your call centre’s AHT (Average Handling Time) is climbing. Self-service rates are dropping. Customers are frustrated, and your NPS (Net Promoter Score) isn’t where it should be. The issue often isn’t your product or your people — it’s the quality of the data flowing through your systems. When CRM platforms (like Salesforce) and operational systems don’t stay in sync, the results ripp... https://infoveave.com/blogs/data-quality-and-system-reconciliation-the-key-to-seamless-customer-experience